Return & Exchange Policy

At Gloria, we strive to ensure that every product reaches you in perfect condition. If you receive a damaged or defective product, we're here to help.

Damaged Products

If you receive a damaged product, please contact us within 7 days of delivery by

  • Emailing our support team, or

  • Calling Customer Care at +91 9138358003

Customer Care Hours:
Monday to Saturday, 10:00 AM – 7:00 PM (IST)
(Closed on Public Holidays)

Once we receive your request, we will investigate the issue and respond within 48 working hours. After assessing the damage, we will offer an appropriate resolution, which may include product replacement or other corrective measures.

A reverse pickup will be arranged within 3–4 business days.

Important: Returned products must be:

  • Unused

  • In their original condition

  • With all original tags intact

Manufacturing Defects or Incorrect Products

If the product received has a manufacturing defect or does not match the item mentioned in your order confirmation, you may request a replacement within 7 days of delivery.

To initiate a replacement request, contact us via email or call +91 9138358003 during customer care hours.

Replacement Conditions

  • The same product will be replaced and shipped to you.

  • Exchanges for different products or different sizes are not permitted.

  • A reverse pickup will be scheduled within 3–4 business days.

  • The returned product must be unused and have all original tags intact.

Replacement Shipping

Once the returned item reaches our warehouse and passes inspection, the replacement product will be dispatched.

Delivery timelines for replacement orders are typically:

7–10 working days for domestic shipments to the original delivery address.

Out-of-Stock Replacements & Refunds

If the replacement product is unavailable or out of stock, our customer care team will contact you and initiate a refund.

Refund Process

For Prepaid Orders

  • Refunds will be processed to the original payment method (credit card, debit card, UPI, net banking, etc.).

  • Refunds generally reflect within 7–21 working days from the date the refund request is initiated.

For Cash on Delivery (COD) Orders

  • Refunds will be processed via bank transfer or issued as store credit, as applicable.

For any questions regarding returns, replacements, or refunds, please contact our Customer Care team at +91 9138358003.